Our Commitment & Terms of Service
Thank you for choosing our salon for your services and retail needs. To ensure we provide the highest quality experience for all our clients, we operate under strict policy guidelines. By booking an appointment or making a purchase on our website, you agree to the following terms.
Salon Services Policy
All Services are Final:
We take great pride in our work.
Due to the customized and time-consuming nature of salon services, we do not issue refunds on any completed services.
Adjustments:
If you are unsatisfied with the outcome of your service, please contact us within forty-eight (48) hours of your appointment.
We will gladly schedule a complimentary adjustment with your original stylist to address the specific issue.
Adjustments requested outside of this 48-hour window will be treated as a new service and charged at standard rates.
Retail Products & Clothing Policy
All Sales Final:
All retail purchases: including hair care products, styling tools, accessories, and clothing items, are strictly final sale.
We do not accept returns, exchanges, or change-of-mind refunds.
Defective Merchandise:
If a retail item or piece of clothing is found to be defective or damaged upon opening/delivery, you must notify us within seven (7) days of purchase.
Damaged or defective items will be replaced with the same item, or issued a store credit if the item is no longer in stock.
Appointment Cancellation & No-Show Policy
We value your time and ask that you value ours. Because our stylists work by appointment, last-minute cancellations directly impact their livelihood.
Cancellation Window:
We require a minimum of twenty-four (24) hours notice to cancel or reschedule any salon appointment.
Late Cancellations & No-Shows:
ancellations made with less than 24 hours notice, or appointments missed completely ("no-shows"), will be charged 100% of the scheduled service cost to the credit card on file.
Late Arrivals: If you arrive more than fifteen (15) minutes late, we may need to shorten or reschedule your service to avoid delaying our next guest. Rescheduled appointments due to lateness will be treated as a late cancellation and subject to the cancellation fee.
Shipping & Delivery Policy
Processing Times:
Standard retail and clothing orders are processed and shipped within three to five (3-5) business days.
Shipping is Final Sale:
Shipping and handling fees are non-refundable.
Once an order has been handed over to the shipping carrier, the sale cannot be cancelled, modified, or refunded.
Delays & Compliance:
In the rare event that your order cannot be shipped within thirty (30) days of your purchase date, we will contact you immediately to provide an updated shipping date or offer you a full cancellation and refund in compliance with federal guidelines.
We reserve the right to amend these policies at any time without prior notice. Please review our policies prior to booking appointments or making purchases.
Privacy Policy
At Ministry of Beauty , we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our salon, use our website, book appointments, or purchase our hair products and other items.
Information We Collect
We collect information that identifies you or relates to you as an individual ("Personal Information"):
Contact Details:
Name, email address, phone number, and mailing/shipping address.
Booking & Service Data:
Appointment history, stylist preferences, and specific hair/skin consultation notes required for treatments.
Payment & Transaction Details:
Credit/debit card information, billing addresses, and purchase history for salon services, hair care products, and apparel.
Website & Device Data:
IP address, browser type, pages visited, and cookies automatically gathered when you browse our online store
How We Use Your Information
We use your information for clear business and operational purposes:
Fulfilling Orders & Services:
Managing your hair appointments, processing retail purchases (hair products and clothing), and arranging local pickup or shipping.
Communication:
Sending appointment confirmations, reminders, shipping updates, receipts, and customer service replies.
Marketing:
Sending promotional offers, new clothing line alerts, or hair care tips (you can opt out at any time).
Website Improvement:
Analyzing website traffic and online shopping trends to enhance our digital store and user experience
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted partners necessary to run our business:
Service Providers:
Payment processors (e.g., credit card processors, Shopify) and booking platform hosts.
Shipping Carriers:
Couriers required to deliver your online clothing and product orders.
Legal Obligations:
Authorities when required by law, subpoena, or to protect our legal rights
Data Security
We protect your information using physical, electronic, and procedural safeguards, including secure servers and SSL (Secure Socket Layer) encryption for online transactions. However, no digital transmission is 100% secure.
Your Choices and Rights
Depending on your location, you have the right to:
Access, update, or delete the personal information we hold about you.
Opt out of marketing emails by clicking the "unsubscribe" link at the bottom of our messages.
Disable cookies through your individual browser settings
Â